Cancellation and Refund Policy
This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions for cancellations and refunds related to products or services purchased through asnagarments.com operated by Asna Garments. By using our Website, you agree to adhere to this Policy.
1. Cancellation of Orders
a. Standard Orders: You may cancel an order for a product or service within 1 hours of placing the order. To cancel an order, please contact our customer support team at [contact email or phone number].
b. Custom or Made-to-Order Products: Orders for custom or made-to-order products may not be cancelable once production has begun. Please contact us for details specific to your order.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 2 days of receipt to request a refund or replacement.
b. Incorrect Product: If you receive the wrong product, contact us within 2 days of receipt, and we will arrange for a refund or exchange.
c. Product Unavailability: In cases where a product becomes unavailable after your order is placed, we will issue a full refund.
3. Refund Process
a. To request a refund, please contact our customer support team at enquiry@asnagarments.com
b. Refunds will be issued to the original payment method used for the purchase.
c. Refund processing times may vary and are subject to the policies of payment providers. Please allow 7 business days for the refund to appear in your account.
4. Non-Refundable Items
The following items are generally non-refundable:
a. Custom or made-to-order products, as they are specifically tailored to your requirements.
b. Products that have been used, damaged due to customer negligence, or altered in any way.
5. Changes to Orders
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible for custom or made-to-order products.
6. Contact Information
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at enquiry@asnagarments.com
7. Policy Updates
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on this page, and the date of the most recent update will be indicated at the top of the page.
This Cancellation and Refund Policy constitutes the entire agreement between you and Asna Garments regarding the cancellation and refund of products or services purchased through our Website. By using our Website, you acknowledge that you have read, understood, and agreed to this Policy.
